Overview
Word of mouth can be a powerful way to grow your business, particularly when your existing customers are happy to recommend you.
This practical workshop will show you how to take a more planned approach to generating referrals by identifying the customers and moments most likely to lead to recommendations.
You’ll learn how to ask for referrals naturally, make it easy for customers to recommend you, and build a simple, repeatable referral strategy into the way you do business.
Main topics covered
- Identify the customers, moments and experiences most likely to generate referrals.
- Learn when and how to ask for referrals without making the interaction feel awkward or overly sales-focused.
- Create simple referral prompts, incentives and processes that make recommending your business easy.
- Build referral opportunities into your existing customer experience.
- Develop a simple and repeatable approach to encouraging referrals and word of mouth recommendations.
- Create an action plan for generating more referral business from existing customers.
Who it’s for
This workshop is suitable for small business owners who want to generate more referrals and word of mouth from existing customers.
About the presenter
The Social Lab is an innovative digital marketing agency empowering businesses to thrive in the digital landscape. Harnessing data-driven insights, compelling storytelling and the latest trends and tools, they specialise in developing impactful campaigns that foster brand awareness, drive engagement and deliver tangible results.
Cost
$20
This workshop is offered at a reduced cost thanks to substantial funding from the Government of Western Australia.
What's included
- Access to the live workshop
- A recording of the workshop which you can access for up to seven days post event (online workshops only)
- Copies of any resources shared with attendees
When and where
Click on the book now button for more details about this workshop.
