Risk management

Risk management is a process in which businesses identify, assess and treat risks that could potentially affect their business operations.

What is a risk?

A risk can be defined as an event or circumstance that has a negative effect on your business, for example, the risk of having equipment or money stolen as a result of poor security procedures. Types of risk vary from business to business.

You must decide on how much risk you are prepared to take in your business. Some risks may be critical to your success; however, exposing your business to the wrong types of risk may be harmful.

The most common business risk categories are:

strategic – decisions concerning your business’ objectives
compliance – the need to comply with laws, regulations, standards and codes of practice
financial – financial transactions, systems and structure of your business
operational – your operational and administrative procedures
environmental – external events that the business has little control over such unfavourable weather or economic conditions
reputational – the character or goodwill of the business.

Others include health and safety, project, equipment, security, technology, stakeholder management and service delivery.

Preparing a risk management plan

Your risk management plan should detail strategies for dealing with risks specific to your business. It’s important to allocate time and resources to preparing your plan to reduce the likelihood of an incident affecting your business.

You can develop a risk management plan by following these four steps.

Step 1

Identify the risk

Undertake a review of your business to identify potential risks. Some useful techniques for identifying risks are:

Evaluate each function in your business and identify anything that could have a negative impact on your business.
Review your records such as safety incidents or complaints to identify previous issues.
Consider any external risks that could impact on your business.
Brainstorm with your staff.

Ask yourself ‘what if’:

you lost power?
your premises were damaged or not accessible?
your suppliers went out of business?
there was a natural disaster in your area?
one of your key staff members resigned or was injured at work?
your computer system was hacked?
your business documents were destroyed?

Step 2

Assess the risk

You can assess each identified risk by establishing:

the likelihood (frequency) of it occurring
the consequence (impact) if it occurred

The level of risk is calculated using this formula:

Level of risk = likelihood x consequence

To determine the likelihood and consequence of each risk it is useful to identify how each risk is currently controlled. Controls may include:

elimination
substitution
engineering controls
administrative controls
personal protective equipment.

A risk analysis matrix can assist you to determine the level of risk. Download our free risk analysis matrix.

Step 3

Manage the risk

Managing risks involves developing cost effective options to deal with them including:

Avoid the risk - change your business process, equipment or material to achieve a similar outcome but with less risk.
Reduce the risk - if a risk can’t be avoided reduce its likelihood and consequence. This could include staff training, documenting procedures and policies, complying with legislation, maintaining equipment, practicing emergency procedures, keeping records safely secured and contingency planning.
Transfer the risk - transfer some or all of the risk to another party through contracting, insurance, partnerships or joint ventures.
Accept the risk – this may be your only option.

Step 4

Monitor and review

You should regularly monitor and review your risk management plan and ensure the control measures and insurance cover is adequate. Discuss your risk management plan with your insurer to check your coverage.

Preparing a business continuity plan

Unexpected events such as natural disasters or loss of key staff can impact your ability to run your business. As your business is critical to your financial wellbeing, it is important to plan for these events so you can respond and recover quickly.

A business continuity plan generally includes:

A detailed list identifying risks that could disrupt your business.
Actions to be taken if the unexpected event occurs.
A list of key staff and stakeholders and their specific roles in relation to the plan.
Plans for a relocation strategy if your premises should be inaccessible.
Emergency contact telephone numbers.
Details of where first aid and key documents are stored.
A list of key documents such as insurance policies and financial records that need to be retrieved if the plan is activated.
A communication plan to broadcast key message about the disruption.
A guide as to when the plan is to be activated.