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smallbusiness.wa.gov.au

Turn to us for free small business advice in Western Australia
Phone: 133 140
Email: info@smallbusiness.wa.gov.au
Website: www.smallbusiness.wa.gov.au

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172 results for "Business skills"
Easy ways to become an employer of choice
29 November 2022
Blog
Great news! You don’t need to provide an on-site video arcade, unlimited holidays or free pet-sitting to be an employer of choice. With these simple ideas, you could create the kind of workplace and culture your team will love. You might spend a lot of time and effort attracting customers to your business – but how much have you invested in...
Taking your side hustle full time
8 July 2025
Blog
Many small businesses start as a hobby business or ‘side hustle’ which you might run in your spare time while holding a job with another employer. Setting your own hours and being your own boss might sound like a dream when you’re working while running a business on the side – but it’s important to make an informed decision before you decide to...
Raising the bar, one module at a time
17 June 2026
Blog
Family owned and working across Western Australia, Dane Cocliff’s business I2R Modular focuses on bringing ideas to life. While construction and mining sites are a common occurrence across the state, not many people are aware of the skill and ingenuity required to bring these sites together, including creating the built infrastructure quickly and...
Common business pricing myths busted
14 July 2025
Blog
Cheaper prices can certainly make your products and services attractive to some customers – but are they are a sustainable business strategy? We’ve spoken with a pricing expert to debunk some common pricing myths. If you’re like most small business owners, setting your prices can be difficult. While you want your products or services to appeal to...
4 early warning signs your business may be in trouble (and what you can do about it)
5 September 2023
Blog
Being aware of the early warning signs that your business may be in trouble will provide you with the best opportunity to take action and turn things around.
The Art of Negotiation
Workshop

As a business owner your ability to negotiate is constantly tested by customers, suppliers and staff. Improve your skills and learn the secrets to negotiation.

Setting and Achieving Goals
Workshop

Understanding how to set and achieve goals is the key to business and personal success. This workshop will teach you how to achieve more than you thought possible.

A Practical Introduction to Cyber Security
Workshop

With around half of cyber-attacks now targeting small businesses, protecting your information and data has never been more critical to the sustainability and competitiveness of your business. This workshop will arm you with the key skills and knowledge to protect your business.

Lift your Marketing with Generative AI Tools
Workshop

Transform your marketing with the use of generative AI. Learn the AI tools and strategies to create compelling content, visuals and campaigns effortlessly.

Designing your Customer Service Experience
Workshop

Create a customer service experience your customers remember. In this practical workshop, you’ll map your customer journey, learn how to wow customers at key moments and leave with a clear action plan to implement.

Dialling into a WA success story
14 July 2023
Blog
At a recent Founders, Leaders and Lawyers business event hosted by HHG Legal, I had the opportunity to catch up with Michael Malone, WA entrepreneurial legend and founder of iiNet. If you are not familiar with the story, Michael was finishing his studies at UWA in 1993 and realised that the end of university, meant the end of his internet access...
Journey out of disruption: Viaje Coffee
11 October 2021
Blog
With prime position in the lobby of a busy inner-city building, Viaje Coffee was thriving under the management of Hugh Nguyen and his business partner Wayne Kang. “Before the pandemic, our business was going well,” said Hugh. “Viaje Coffee had a very loyal customer base and our business was growing. Then, COVID had a massive impact. The building...

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Acknowledgement of Country

The Government of Western Australia acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders both past and present.

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  • 8 steps to marketing your business
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  • Market research
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  • Understanding commercial leases
  • Negotiating a lease
  • Commercial Tenancy Act
  • Resolving leasing problems
  • Ending a lease
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  • Processes and procedures
  • Business finance and loans
  • Financial planning documents
  • Providing credit to customers
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  • Employer obligations
  • Recruiting and managing staff
  • Ending employment
  • Managing stress and anxiety
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  • Avoiding disputes
  • Handling customer complaints
  • Writing a letter of demand
  • Resolving a dispute
  • Types of disputes we can help with
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  • Closing a business
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  • Report unfair business practice
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  • Mid West and Gascoyne
  • East Kimberley
  • West Kimberley
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  • Wheatbelt
  • Pilbara
  • Esperance
  • Peel
  • South West
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