Overview
The National Disability Insurance Scheme (NDIS) operating environment is evolving, with increasing emphasis on practice quality, participant experience, and organisational accountability.
This workshop focuses on building your organisation’s capability in response to these sector expectations, rather than reacting to regulatory change. You will learn how a practical, systems-based approach to examining participant experience, frontline and leadership decision-making, and organisational learning can influence service quality and long-term business performance.
You will also be introduced to practice reviews as a practical, continuous improvement tool to identify opportunities for improvement, embed learning, and strengthen service delivery over time.
As expectations across the NDIS continue to rise, providers that invest in practice quality, decision-making systems, and workforce confidence will be better positioned to operate effectively and sustainably, particularly in a market where many providers continue to operate at minimum compliance levels.
Main topics covered
- The practice foundations needed to support sustainable operations under the evolving NDIS framework.
- How NDIS expectations are shifting from compliance-led activity to practice quality and organisational capability.
- The differences between practice reviews, audits, incident reviews, and investigations, and how practice reviews support service improvement.
- Why decisions are made at frontline and leadership levels and how organisational systems support or undermine good practice.
- Practical ways to strengthen consistency of practice, workforce confidence and decision-making, and organisational resilience beyond minimum compliance.
Who it’s for
This workshop is for NDIS providers looking to strengthen practice quality, decision-making, and organisational capability, rather than focus on immediate regulatory changes or compliance requirements.
This workshop does not cover immediate regulatory changes, reform timelines, or compliance actions - these topics are addressed in our workshop Navigating Changes to the NDIS.
About the presenter
As the director of The MARQ Group, Gudrun Gilles partners with seasoned business owners and subject matter experts to deliver tailored information and resources to strengthen your management capabilities, fuel the growth of your enterprise and support you through the entrepreneurial journey.
Cost
$20
This workshop is offered at a reduced cost thanks to substantial funding from the Government of Western Australia.
What's included
- Access to the live workshop
- A recording of the workshop which you can access for up to seven days post event (online workshops only)
- Copies of any resources shared with attendees
When and where
Click on the book now button for more details about this workshop.
