Overview
Addressing workplace issues, particularly underperformance, can be one of the most challenging aspects of leadership and being a successful business owner. Avoiding or mishandling these conversations can negatively impact workplace culture, team morale and overall productivity.
This workshop provides practical strategies to help you approach difficult conversations with confidence, ensuring they are handled professionally, sensitively and effectively.
Learn how to prepare for and conduct these discussions in a way that supports the employee while maintaining a positive work environment.
Main topics covered
- How to prepare for a difficult conversation.
- Techniques for conducting the conversation with clarity, empathy and professionalism.v
- Best practices for following up after the conversation to ensure positive outcomes.
- The differences between informal and formal performance management.
- When and how to implement performance improvement plans effectively.
Who it’s for
This workshop is designed for business owners who need to address workplace issues effectively, while maintaining a positive and productive work environment.
About the presenter
Executive Director Mark Small has more than 13 years of experience in management with more than 10 years serving in executive positions including General Manager, Chief Operating Officer, Managing Director, President and Chairman. He is a Fellow of the Australian Institute of Management, a Fellow of the Australian Institute of Health and Safety and an Adjunct Lecturer with Edith Cowan University. Elect Training and Consulting is a provider of workplace health and safety solutions, providing organisations with the tools to thrive in safe and healthy working environments.
