In today’s competitive markets, you can’t afford to lose sales through poor customer service. Wow your customers with our tips on how to keep them happy.
You may be aware of the wise advice that to achieve the best outcomes, you should work on your business, not just in it. However, the reality is that some important but non-urgent tasks usually sink to the bottom of the to-do list. This includes maintaining an effective online presence - an essential part of a modern marketing approach. Overall...
Having a clear refund and returns process can help you avoid being overwhelmed after the busy Christmas sales period. Here are some tips to help you get started.
When you first develop an idea you may decide to test it as a hobby but it’s important for tax purposes to know when an activity becomes a business
These days, the risk of data breaches isn’t just something big corporations need to think about. Here are some essential tips and actions to help you protect your data security for your small business. Some major data breaches have made the headlines recently – and, unfortunately, these are not likely to be the only major data leaks we’ll hear...
With spring in the air, now is the time to take stock of your business and get organised before the busy festive season
Search engine optimisation (SEO) is an important part of any marketing strategy, but how do you know if you’re getting value for money when paying someone to do your SEO? It’s a common situation many small business owners find themselves in. You know that SEO plays an important part in making sure your website can be found by potential customers...
Here is a run-down of the key changes taking effect from 1 July 2023 that are likely to have an impact on small business owners in Western Australia. New minimum wages The minimum wages for both the federal and state industrial relations systems will increase from the first pay on or after 1 July 2023. National minimum wage increase If your...
Are you finding it hard to work out how much you should be charging for your services? One of the most common questions we’re asked by new business owners is how much should they be charging per hour for their services. There are a number of factors to consider when setting an hourly rate. Here are our top tips if you are running a service-based...
Being aware of the early warning signs that your business may be in trouble will provide you with the best opportunity to take action and turn things around.
We understand that small businesses are facing an unprecedented time of disruption resulting from the coronavirus (COVID-19) pandemic. While sadly many businesses have no option other than to close their doors, here at the Small Business Development Corporation (SBDC) we are hearing about business owners who have been able to innovate and find a...
We understand that small businesses are facing an unprecedented time of disruption resulting from the coronavirus (COVID-19) pandemic. While sadly many businesses have no option other than to close their doors, here at the Small Business Development Corporation (SBDC) we are hearing about business owners who have been able to innovate and find a...
