As Australia transitions to faster mobile networks, a significant change is underway with the shutdown of 3G services. We look at the challenges that could be posed for businesses and offer some practical steps to ensure a smooth transition.
What is 3G?
Launched in 2003, 3G (which stands for the third generation of mobile networks) enabled mobile devices to access the internet, offered faster data transfer rates than previous technologies and provided greater cybersecurity.
As technology has developed over the last two decades, more advanced 4G and 5G technologies have been introduced, and mobile providers have decided to shut down the older 3G technology to make more space on the radio spectrum for the faster, more popular technologies. Vodafone led the charge by turning off its 3G network earlier this year, with Telstra scheduled to follow suit on August 31, 2024, and Optus on September 1, 2024.
While this shift marks progress, it also poses potential challenges for small businesses relying on 3G-dependent equipment.
The impacts of the 3G shutdown
For small businesses, the 3G shutdown means that any equipment dependent on 3G will become inoperable unless upgraded. This could include EFTPOS machines, security systems, IoT devices, and various industrial and automation tools. The failure of these devices can lead to costly downtime, disrupting daily operations and affecting customer service.
It’s important to note that not just 3G devices could be affected. Some 4G devices, particularly older models or those purchased overseas, may also face issues because they are designed to “fallback” to 3G if the 4G network is unavailable. For example, some might be unable to make voice calls or emergency calls once 3G is turned off. This makes it crucial to verify the compatibility of your devices with the new network standards.
While the rollout of 4G and 5G networks is ongoing, businesses in regional areas or locations with existing black spots might face additional challenges. Complete coverage across Western Australia may not be immediate, leading to patchy mobile connectivity. This can hinder communication and affect mobile payment options, critical for customer transactions.
How to reduce your 3G shut down risk
- The first step is to conduct a thorough inventory of all equipment and identify any devices reliant on 3G connectivity – particularly ‘business critical’ technology like point-of-sale equipment. This will help you understand the scope of potential disruptions.
- Speak to your telecommunications provider to discuss upgrade options as they may offer solutions tailored to your business needs, including replacement devices or software updates.
- Research the 4G and 5G network coverage in your area to help create a clearer picture of any potential connectivity issues and allow you to plan accordingly.
- Plan for necessary upgrades and make sure that critical business operations are supported by devices compatible with 4G or 5G networks.
- Look out for updates from your service providers. They are best positioned to advise on the latest developments and any actions you need to take.
Resources for Assistance
The major Telco and mobile network providers have provided some resources to assist their customers with the 3G sunset.
- Telstra: Visit Telstra Support or call 13 22 00. Text ‘3’ to 3498 for an automatic response on your device’s 4G compatibility.
- Optus: Visit Optus 3G Closure or call 133 937. Text ‘3’ to 3498 for an automatic response on your device’s 4G compatibility.
- Vodafone/TPG Telecom: Visit TPG 3G Closure FAQ. Text ‘3’ to 3498 for an automatic response on your device’s 4G compatibility.
- Industry IMEI Lookup Tool: Visit 3G Closure to check your device.
The shutdown of 3G services is a significant step towards a more advanced mobile network infrastructure. However, for small businesses proactive planning is essential to navigate this transition smoothly.
By taking stock of your equipment and collaborating with providers, you can ensure your business remains operational and poised for future advancements.
More information
- Learn about risk management and business continuity plans for your business.
